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Serving the 21st-Century Patron
By karen | December 16, 2010
Libraries are adapting their services, programming, and approach, both to meet changing expectations and to help patrons build the skills they need to thrive in today’s world. This month WebJunction explores the various ways that libraries are moving to 21st-century models.
WebJunction offers a variety of online courses on Customer Service. In particular, check out the Customer Service for Libraries course set that will build your skills to provide excellent service and deal with the difficult situations that can arise when working with the public. WebJunction courses are free for members of WebJunction RI.
Topics: Continuing Education, Resources | Comments Off on Serving the 21st-Century Patron
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